Client provides name-brand solutions in all categories of office technology.

SUMMARY
This position will be exposed to a wide variety of software and network infrastructures in a variety of organizations. As the skills grow and the ability to communicate with the customer improves, there is potential for expanded responsibilities within the company.

OVERALL RESPONSIBILITY
Design, install, configure, optimize and support LAN/WAN and wireless services and products. Provide technical support to customers onsite and remotely by phone and remote access tools. Provide support for internal systems, plus remote monitoring and management technologies. This position will require excellent communication skills, project management skills, technical capabilities and attention to detail. This is a 75% billable position.

KEY RESPONSIBILITIES/TECHNICAL REAUIREMENTS
• Design and install LAN, WAN and wireless computer networks for customers in multiple vertical markets; mostly small and medium size business.
• Install and support Microsoft Windows 2003/2007 Server and other Microsoft Windows operating systems both desktop and network.
• Install and support email systems including Microsoft Exchange 2007.
• Install and support firewalls, VPNs and related security services. (anti-spam, anti-virus, anti-spyware, IPS, content filtering). Focused on Sonicwall and Trend Micro products.
• Install and support data back-up and related storage systems including tape, D2D and off-site vaulting.
• Experience with Microsoft Terminal Services Server is desired.
• Provide 1st, 2nd and 3rd level phone and remote support to customers for servers, desktops, infrastructure hardware, security and other key IT systems.
• Configure TCP/IP, DNS, SNMP/MIBs and other networking protocols.
• Participate and support assigned projects in a test and production environment.
• Train and Assist other Engineers and Technicians with server set-up, configuration and projects.
• Willingness to fulfill the need for desktop support and repair when needed.


QUALIFICATIONS/REQUIRED SKILLS
• High school or vocational education graduation (2 or 4 year college degree preferred).
• Experience in installing and supporting diverse, multi-site computer networks.
• Preference given to certifications from CompTIA, Microsoft, Citrix, SonicWALL, Hewlett Packard, Cisco, VMware and IBM.
• Good organizational and time management skills.
• Establish and maintain outstanding customer relations by doing the following:
-Maintain unquestionable ethics in all your services
-Keep the customer happy by exceeding their expectations
-Act fairly and promptly to resolve issues
-Make customer service a company wide responsibility
-Make the customer feel important
-Be proactive rather than reactive
-Be timely, efficient and consistent
-Ability to read, write and interpret documents such as operating and maintenance instructions, and procedure manuals
-Ability to communicate effectively in one-on-one situations with customers and employees of the organization
• Good written communication skills.
• Ability to apply common sense understanding to carry out detailed but incomplete written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to work with minimal supervision.
• Disciplined and dependable. Able to carry out instructions and see assignments through to the end. Self-motivated individual with strong work ethics. Interested in results, not simply activity.
• Excellent troubleshooting skills. Possess the skill set necessary to document practices and procedures.
• Willingness to extend beyond the specified workday as required by the situation.
• Desire to communicate closely with the customer.
• Desire to “own” problems and issues until fully resolved in the eyes of the customer.
• Other responsibilities as needed.

SALARY
Negotiable: $50K+ based upon experience; plus revenue bonus

INCLUDED JOB BENEFITS
• 50% employer-paid health, dental, life and disability insurance after 90 days
• 2 weeks vacation for first year worked
• Paid sick and personal time
• Simple IRA Pension Program