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Job Summary: Provides superior and quality customer service. Provides customers efficient and accurate transaction processing. Sells the Bank's products and services. Provides customer referrals for new products and services on a daily basis.
Primary Responsibilities:
1. Promote and maintain positive relations with all contacts, customers and potential customers
2. Comply with all department, company, and regulatory policies and procedures.
3. Contribute to the fulfillment of department and company objectives and goals.
4. Perform as a team member in allocating and coordinating the work flow.
5. May train new employees and answer co-worker questions.
6. Will be involved in ordering, receiving, verifying, and distributing cash.
7. Operates a teller's window to serve the bank's customers by:
o Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.
o Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
o Accepting savings deposits and withdrawals, verifying signatures.
o Providing additional customer services including Cashiers Checks, Personal Money Orders, Savings Bonds, Travelers' Cheques, Food Stamps and Stop Payments.
o Balances cash daily
o Accept payments for all loans
o Accept and process TT&L payments for business customers.
8. Manage foreign currency purchases, redemption, adjustment, and exchanges.
9. May be responsible for bank opening/closing.
10. Opens new accounts and admits customers to safe deposit boxes.
11. Open and Close Vault
12. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
13. Makes concentrated effort to solve customer problems.
14. Follows teller over/short policy.
15. Participate in and complete all regulatory compliance training and testing.
16. Function as an integral member of the entire branch team.
17. Ensures that own work, as well as work of any employees supervised, is in compliance with applicable federal and state laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act, USA PATRIOT Act, and Anti-Money Laundering and Bank Secrecy Act. Exhibits a thorough understanding of and compliance with all banking regulations as required by the position.
18. All other duties as assigned.
Requirements:
1. Excellent customer service skills
2. The ability to rationalize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
3. Mathematical skills
4. Computer skills to include working knowledge of programs such as Word and Excel.
5. Ability to work in a fast-paced environment
6. Ability to work under pressure
7. Detailed oriented, high degree of accuracy
8. Strong communication skills
9. Organizational skills
10. High school diploma, GED or equivalent skills required
11. Previous Teller experience preferred but not required |